SHOP WITH CONFIDENCE, RETURNS ARE FREE*

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*Items that ship oversized or white glove are not eligible for free returns. Eligible items can be returned with a complimentary return label when a return is requested within 14 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item.

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Join our team

We're Lulu & Georgia! An online
home decor and lifestyle destination
for the style-obsessed, headquartered
in Los Angeles. Get in touch: careers@luluandgeorgia.com

 

 

Customer Experience (CX) Associate

Lulu and Georgia is looking for an enthusiastic and hard-working CX Associate to join our growing team! You will work in a fun and fast-paced environment where multitasking and problem solving are key. This position requires high level communication via email, phone and our chat platforms. In this role, you’ll work closely with our customers and vendors as part of a small, cross-functional team. This is a great role for someone who is interested in interior design, e-commerce, start-ups, and sales.

 

Responsibilities

  • Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries.
  • Assist with customer orders, shipping, and processing returns
  • Be a brand expert and knowledgeable about all products.
  • Be a solutions-minded advocate for complicated situations
  • Communicate with our warehouses and shipping partners to resolve outstanding issues
  • Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Requirements

  • Bachelor's Degree
  • Background in customer service or sales
  • Experience working with ZenDesk or a comparable customer service system preferred
  • Detail oriented and fast paced
  • Exceptional interpersonal skills
  • Self-motivated
  • Excellent with time management
  • Availability for varied hours / days (holidays and weekends may be required)

 

To apply, please email your resume and cover letter to careers@luluandgeorgia.com with "CX Associate" in the subject line.

 

Candidates must live in the Los Angeles area. 

 


 

Graphic Designer

 

Lulu and Georgia is looking for an experienced in-house graphic designer to join our growing team in Los Angeles. The ideal candidate would have experience working in ecommerce, excellent alignment with the Lulu and Georgia brand, and thrive in a startup environment.

 

Responsibilities

  • Collaborate, brainstorm, and strategize across teams for a wide range of materials including site assets, promotional assets, daily marketing emails, social media assets, and internal company assets
  • Develop concepts and execute original content determining ideal usage of color, text, font style, imagery, and layout that fall within the brand guidelines
  • Manage and maintain the organization of all projects and assets using project management tools like Asana and Dropbox
  • Stay current on graphic trends in the ecommerce space

Requirements

  • Extremely proficient in Adobe Photoshop
  • Knowledge of Google Suite
  • 3+ years experience in a graphic design role
  • Strong portfolio of work
  • Excellent communication and interpersonal skills
  • Must be a self-starter and team player
  • Excellent time-management skills
  • Must be able to deliver high-quality work and meet deadlines in a fast-paced environment
  • Knowledge of animation or illustration is a major plus

 

To apply, please email your resume and cover letter to careers@luluandgeorgia.com  with "Graphic Designer" in the subject line.

 

Candidates must live in the Los Angeles area. 

 

 


 

Senior Merchandise Planner

 

Lulu and Georgia is  looking for a Senior Merchandise Planner to join our growing team in Los Angeles! You’ll be responsible for developing merchandise plans that support the company’s financial goals. You will own the sales and inventory forecasting across all categories. You will work closely with the buying team in an effort to increase revenue and margin, and improve inventory productivity.

Responsibilities

  • Ensure the financial success by meeting or exceeding sales, gross margin, and inventory turn goals.
  • Analyze historical and current selling trends and develop sales targets that support financial objectives.
  • Manage sales, gross margin and gross margin return on investment.
  • Manage all sku’s -  from initial plan to final sell-down. Determine quantity to purchase for new and continuing SKUs. Provide initial and future order quantities for P.O. generation.
  • Create category plans that support high level financial goals.
  • Design inventory strategies that balance the composition of new, replenishment and evergreen merchandise and support in-stock and turn objectives.
  • Compile weekly sales, markdown and inventory data and provide analysis that supports risks or opportunities to current forecasts.
  • Manage and maintain department financial forecast. (OTB/rolling forecast).
  • Recommend test strategies based on current category performance and initiate analysis.
  • Identify potential inventory liabilities and take appropriate actions to bring quantity to a desired level.
  • Create sustainable and scalable planning tools, processes, and reporting. Develop ad hoc reports as needed to drive or react to current and future business.
  • Ensure marketing strategies are supported with appropriate inventory.
  • Support a collaborative, innovative, and results-oriented environment with peers
Requirements
  • Bachelor’s degree
  • Strong retail background
  • Strong analytical and quantitative skills including comprehensive understanding of retail math concepts and formulation of business plans.
  • Ability to organize and prioritize workload to meet deadlines
  • Excellent leadership, problem-solving, and communication skills.
  • Advanced level Microsoft Excel spreadsheet creation and manipulation.
  • Have 5+ years of Merchandise Planning or Inventory Management experience, preferably in e-commerce.
 

To apply, please email your resume and cover letter to careers@luluandgeorgia.com

Candidates must live in the Los Angeles area. 

 


 

 Intern, Los Angeles

Lulu and Georgia is currently a full time intern who can assist all of our departments in any or all of the
following capacities:

Marketing/PR/Social Media

  • Discovering content that can be shared with the marketing/social team for reposting
  • Post inspiration to our Pinterest account
  • Report on social media growth and engagement on a weekly basis

Customer Service

  • Set up and issue returns for customers
  • Assist with shipping claims/following up on existing claims
  • Register Designers for Designer/Trade program

Buying

  • Product categorizing / spreadsheet assisting
  • Site merchandising maintenance

Office assistance

  • Mail sample packages
  • Schedule any phone/internet assistance
  • Keep office stocked and organized
  • Run errands when necessary

Requirements:

Must be legally eligible to work in the US
Must have a car
Must live in Los Angeles


To apply, please email your resume and cover letter to careers@luluandgeorgia.com