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We are here to help Monday through Friday9 a.m. to 5 p.m. (PST), and aim to respond to inquiries within 24 hours. In the meantime, the FAQs below might help you answer your questions.
When will my order ship?
Orders that are in-stock ship within 3-5 business days (M-F). When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive the email. 
I signed up for the Welcome Email but didn't receive my promo code
The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.
What is your return policy?
We want you to be happy with your purchase! You can return your items within 15 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at and we will issue a prepaid UPS label. 
I just received my tracking number, but it's not working.
Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.
What is the wait time for items on the waitlist?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.

Do you ship internationally? Or to Hawaii or Alaska?

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future. 

Do you have samples of your rugs?

We don't provide samples, but we do offer free returns on any item if you find that it doesn't work well with your space (see return details above). If you have any decor questions, please feel free to email us at: and one of our designers can assist you.

Can I cancel or alter my order once I place it?

When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.