*Items that ship oversized or white glove are not eligible for free returns. Eligible items can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item.
My rug is shedding like crazy, what’s going on? Shedding is when small pieces of fiber come loose from the rug. Sometimes it might seem like a lot of fiber is coming out of the rug. In fact, this is normal for a new rug and should subside within a couple of months.
Should I rotate my rug? Rotating the rug 180 degrees every 6 months will ensure that the rug wears evenly.
My dog peed on the rug, then she threw up on it! Help! The most important thing is to get to the problem areas as quickly as possible. A good rule of thumb is to BLOT, DON’T RUB! Try to blot up as much excess moisture as possible, then call a professional rug cleaner.
My rug smells- is that normal? In some cases, your rug might have a distinct smell. This smell is non-toxic and will subside after you keep the rug out in the air for a period of time. In some cases, the rug has been wrapped up for a while and has not had a chance to “air out”. The smell will dissipate in a matter of days or weeks.
Do I really need a rug pad? We recommend a pad under every rug. It will keep your rug in place and help it lay flat.
Which fiber is best for an area rug: natural or synthetic? Natural and synthetic fibers each possess unique characteristics. Synthetic fibers offer a high degree of abrasion and stain resistance, meaning it is difficult to wear them out. Natural fibers like wool and cotton have been around for centuries and offer vivid colors, excellent wearability and great appearance retention.
How do I store my area rug? If you are going to store your rug for any length of time it is recommended that you ROLL the rug (do not fold because this can cause creases), wrap it in plastic with moth flakes, then seal the package with tape. Poke a couple of holes in the plastic to allow the rug to breathe.
Should I have my area rug professionally cleaned? We recommend having your rugs cleaned only when it is needed. If your rug gets heavy use, cleaning once a year is fine. Average wear and tear necessitates a professional cleaning only once every 2-3 years. Regular vacuuming is recommended to keep your rug in the best shape possible.
Why is my area rug fading? All textiles will fade when exposed to sunlight as well as natural ozone in the air. If your rug is in direct contact with sunlight, its color may become more muted over time. If the rug is partially covered by furniture, you may notice that the exposed portions of the rug have changed color. This is a normal occurrence. We recommend that you keep the shades drawn during the time of day when the rug is exposed to direct sunlight.
Are the colors on your website accurate? The digital images we display depict the most accurate color possible. However, due to differences in computer monitors and differences in dye lots, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product risk-free for 15-days. If you decide not to keep it, you are responsible for return shipping charges.
Can I use different area rugs in the same room? Of course! As long as the colors complement one another, it’s perfectly acceptable to have different rugs in the same room. If you prefer a more cohesive feel, you can use similarly patterned and colored rugs in different sizes. We love the on-trend look of layered rugs. Use one of our vibrant kilims and place it over a larger, natural rug!