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  • Top questions
  • Shipping and returns
  • When will my order ship?
  • I signed up for the Welcome Email but didn't receive my promo code
  • I love what I ordered but I need to make a small change. How do I do that?
  • What is your return policy?
  • I just received my tracking number, but it's not working.
  • What if my order arrives damaged?
  • What is the wait time for items on the waitlist?
  • Do you ship internationally? Or to Hawaii or Alaska?
  • Do you have samples of your rugs?
  • Can I cancel or alter my order once I place it?
  • Do you offer price adjustments?


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