An Update from Lulu and Georgia
We want to start by saying thank you for your support. In the past year we have experienced an unprecedented volume of orders and have simultaneously experienced many supply chain and shipping difficulties due to COVID-19.
Our customer support team is working hard to respond to all inquries as quickly as possible, but please note that we are receiving a high volume of support requests and our current reply time is 7-10 business days. We apologize for any inconvience and are working hard to scale our team.
Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 14-18 business days. In some cases, there will be a delay from when your shipping label is created, and when FedEx actually picks up the item from our warehouse. Additionally, some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information. Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.
Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email or text to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural and island deliveries have limited routes and delivery times may take longer than usual.
Preorder items are not yet in our warehouse and the dates presented for those products are estimates only, and are subject to change as we encounter delays. Some preorder items have additional processing lead times once the items become in stock, and may not ship immediately.
After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
Returns (Click here for our full policy)
Items marked as final sale are not returnable
Made to Order Items are not returnable.
Furniture and oversized items can be arranged for returned by contacting us within 60 days of delivery. These items are not eligible for free returns.*
Please inspect your item upon arrival. All damage claims must be received within 48 hours of delivery.
If your item was purchased during a shipping promotion or if a free shipping offer code was applied, a 10% return shipping charge will be deducted from the original price of your item.
We want you to be happy with your purchase! You can return your items* within 60 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please send us a return request using our customer service link or support tab.
*If your item is marked oversize or white glove, please visit our returns page to review the detailed policy
We are working tirelessly to find new solutions and to create a better customer experience moving forward. We will continue to work to answer your inquiries, and work to get your order to you as soon as possible. Thank you again for being part of the Lulu and Georgia Community.
Thank you for your patience,
The Lulu and Georgia Team