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When will my order ship?
Orders that are in-stock ship within 3-5 business days (M-F). When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive the email.
I signed up for the Welcome Email but didn't receive my promo code
The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.
I love what I ordered but I need to make a small change. How do I do that?
Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer.
What is your return policy?We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 14 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.
Click HERE to request a return.
I just received my tracking number, but it's not working.
Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.
What if my order arrives damaged?
Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
What is the wait time for items on the waitlist?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.
Do you ship internationally? Or to Hawaii or Alaska?
Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.
Do you have samples of your rugs?
We don't provide samples, but we do offer free returns on any item if you find that it doesn't work well with your space (see return details above). Please note any oversize rugs are not eligible for a free return and will incur a 25% re-stocking fee. If you have any decor questions, please feel free to email us at: firstname.lastname@example.org and one of our designers can assist you.
Can I cancel or alter my order once I place it?
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.
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