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- Shipping and returns
Due to COVID-19 related factors and carrier shipping constraints, many items are subject to extended processing and shipping timelines. We have extended our returns timeframe to 60 days, but are also experiencing delays in processing returns and refunds. Please read below for more information
Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 14-18 business days. In some cases, there will be a delay from when your shipping label is created, and when FedEx actually picks up the item from our warehouse. Additionally, some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information. Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.
Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email or text to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural and island deliveries have limited routes and delivery times may take longer than usual.
Preorder items are not yet in our warehouse and the dates presented for those products are estimates only, and are subject to change as we encounter delays. Some preorder items have additional processing lead times once the items become in stock, and may not ship immediately.
After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
Shipping rates are as follows:
Merchandise Total 3-7 Business Days $45.00 and under $8.95 $45.01 - $65.00 $10.95 $65.01 - $95.00 $13.95 $95.01 - $125.00 $16.95 $125.01 - $145.00 $19.95 $145.01 - $220.00 $21.95 $220.01 and Above 10% of Merchandise Total
**A fee of $99.00 may be charged to orders containing oversized products.
**A fee of $149.00 will be applied to items that have white glove delivery.
Rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska.
We want you to be happy with your purchase! All items marked with a FREE RETURNS symbol can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion or if a free shipping offer code was applied, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. For all lighting and wallpaper, once it has been installed it cannot be returned.
If your item is marked as FINAL SALE or MADE TO ORDER or is a Special Order, it is not eligible for return.
Oversize/White Glove Returns: If your item was marked as oversize or white glove, please contact email@example.com to arrange your return. Due to the size of these items, we are unable to issue ground return labels. Freight returns will be issued a refund less original shipping and handling charges in addition to a 25% restocking fee from the original product price. Return requests will be accepted within 60 days of the delivery. Orders that are cancelled in transit or refused at delivery due to non-damage reasons are also subject to a 25% re-stocking fee.
Please contact us within 48 hours of your delivery to file a damage claim. All items must be fully inspected by consignee and any damages or incorrect items must be noted before signing for your delivery.
Rugs: Variation and imperfection in weave, fiber size, color, and overall rug size (up to 2-3" in length and width) are normal characteristics and are not considered a manufacturing defect.
Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Lulu & Georgia assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
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