Join Our Team

Lulu and Georgia is looking for an experienced Director of Digital Product to champion the voice of the customer and build products that improve the customer journey along the way. In this role you will collaborate cross-functionally with internal stakeholders to enhance the website user experience through experimentation, optimizations, and to develop new features to improve acquisition, engagement, and conversion. You will manage all aspects of product development from problem identification to launch and will be critical in supporting our overall digital product strategy and its related testing and feature roadmap. This role will report into the CEO.

Responsibilities:

-Lead the product vision for our digital platforms to improve the experience we provide our customers and impact to Lulu and Georgia

-Establish a deep understanding of the user experience, identify and fill product gaps, and generate new ideas that inspire new customers and build loyal relationships with existing buyers

-Ruthlessly experiment and test to optimize our eCommerce KPIs to optimize our acquisition and conversion funnels

-Translate business needs, user needs, and technological capabilities into user stories and product requirements

-Lead business cases and analytical insights for new product features, by identifying clear problems and success metrics and using data to make informed product decisions

-Execute iterative digital product practices in partnership with developers and product designers to ship optimal versions of our products over time

-Lead product designers, developers, and internal stakeholders for discovery and user research

-Communicate product status, key issues, and launch plans to key stakeholders throughout the organization

-Track digital product performance including identification of OKRs and project benchmarks

-Proactively identify and resolve product issues that impair the company's ability to meet its strategic, financial, and technical goals

-Prioritize product backlog and projects based on effort and business and customer impact

What we are looking for:

-10+ years of experience in product management, or 5 years of related experience

-Experience in eCommerce required; home décor, furniture, or interior design experience a plus

-Experience with development of eCommerce growth strategies to help increase acquisition and conversion

-Self-starter with the ability to initiate projects, execute against clear objectives, and communicate the results of analyses clearly and effectively

-A passion for crafting and building solutions that provide the best user experience while also meeting company goals

-A team player who can collaborate with engineers, designers, product managers, data scientists, and other cross-functional teams

-Strong communication and organization skills with a keen eye for detail

-Ability to multi-task and manage multiple initiatives from concept to completion

Preferred requirements:

-A bachelor’s degree in business, computer science, marketing, related field, or equivalent work experience

-Experience with Shopify or another eCommerce platform

-Expert in G-Suite Applications, specifically GA 360 and Google Tag Manager

-Advanced spreadsheet and data management skills; ability to extract and analyze data from web analytics tools

-Experience with common design tools (i.e. Sketch, Figma, Adobe Creative Suite, InVision, etc.)

-Experience with Optimizely, Monetate, Google Optimize, and/or other A/B testing tools

-Experience with Scrum methodologies and tools like Jira and Confluence

To Apply: Please email careers@luluandgeorgia.com with resume and “Director of Digital Product” in the subject line.

Lulu & Georgia is looking for an organized, detail oriented and hard-working Assistant Merchandise Planner to join our growing team!  You will work in a dynamic and fast-paced environment where multitasking and problem solving are key. This position requires great attention to detail and excellent organization.  This role will report to the assigned category’s Merchandise Planner and will assist in driving sales, optimizing inventory, and generating profit. 

Responsibilities:

- Update weekly, in-season ladder plans with actual sales data to track weekly performance to plan.

- Create new ladder plan shells, as needed, by Merchandise Planners.

- Update Weekly Sales Performance reports for Merchandising, Marketing & Creative teams.

- Work with Assistant Buyer to track estimated arrival of inventory for editorial launches.

- Update and track order request from the Buying & Products Teams.

- Act as liaison to Customer Experience team on stock availability.

- Maintaining the data entry of inventory units across multiple fulfillment models. 

- Gather and consolidate data for quarterly reports that include % Contribution, Item Margin, & Royalty Commissions Reports. 

- Quantify unit need for reorders as needed. 

- Work with vendors on the alignment of reserve stock inventory and alert Merchandise Planners of discrepancies or low units.  

What we are looking for in a candidate:

- Strong analytical skills and can interpret meaningful themes from quantitative data

- Strong Excel skills including knowledge of pivot tables

- Strong retail math knowledge

- Excellent communication skills with a strong attention to detail

- Superior organizational and time management skills while managing multiple projects

- Developed problem solving skills

- Strong interpersonal / teamwork skills

Preferred Requirements:

- Minimum 2-3 years of Merchandise Planning, Financial Planning or Buying experience

- Four-year college degree or equivalent

To Apply: Please email careers@luluandgeorgia.com with resume and “Assistant Merchandise Planner” in the subject line.

Lulu and Georgia is looking for a full-time enthusiastic and hard-working CX Specialist to join our growing team. You will work in a fun and fast-paced environment where multitasking and problem solving are key. In this role, you’ll work closely with our customers and vendors as part of a small cross-functional team. This position requires high-level communication via email and chat. This is a great role for someone who is interested in interior design, eCommerce, operations, and sales. 

Responsibilities

- Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries

- Assist with customer orders, shipping issues, and returns processing

- Be a brand expert and knowledgeable about all products

- Be a solutions minded advocate when faced with complicated situations

- Communicate with our warehouse and shipping partners to resolve outstanding issues

- Analyze customer feedback and coordinate with management to continuously improve the shopping experience

What we are looking for

- Background in customer service or sales 

- Experience working with Zendesk or a comparable customer service system (preferred) 

- Excellent verbal and written skills with strong attention to details 

- A customer-first mentality

- Availability for varied hours from Saturday - Wednesday (holidays may be required) 

To Apply: Please email careers@luluandgeorgia.com with resume and “Customer Experience Specialist” in the subject line.

Lulu and Georgia is looking for an experienced SEO Manager to join our growing team! This person will manage the day to day aspects of our organic search initiatives. They will work closely with multiple departments to efficiently scale our organic traffic and maximize revenue. The ideal candidate will be motivated and skilled to get Lulu and Georgia onto page 1 of organic search results. This role will report to the Senior Digital Marketing Manager.

Responsibilities:

- Evolve and implement an effective SEO growth strategy, working closely with Product, Creative, PR, and Merchandising teams.

- Manage keyword research, blog content ideation, technical SEO, link building, and placement + maintenance of on page content.

- Oversee the measurement and tracking of site ranking factors, keywords, internal and external links, and site content.

- Perform site audits and work with our technical team to implement findings

- Work with our PR team to evolve and execute a scalable link-earning strategy

- Stay up to date on the latest developments in SEO and search engine algorithm changes

- Serve as SEO subject matter expert for content writers, digital product teams and technology teams

- Create internal reporting to measure SEO insights and extract actionable learnings

- A team player who will effectively collaborate with multiple team members and various departments

What we are looking for:

- 3-5 years of experience at an agency or brand managing content and technical SEO

- Strong attention to detail

- Ability to manage multiple projects across several teams simultaneously

- Experience with performance analytics

- Strong analytical, quantitative, and critical thinking skills

- Strong Excel skills to manipulate large sets of data and create reports

- Experience using SEO tools such as AhRefs, SEMRush, Moz, Bright Edge, etc.

- A team player who will effectively collaborate with multiple team members and various departments

Preferred Requirements:

- Experience at an eCommerce brand

- Experience with ShopifyPlus

- Expert in Google product suite - Google Analytics and Google Search Console primarily

To Apply: Please email careers@luluandgeorgia.com with resume and “SEO Manager” in the subject line.

Lulu & Georgia is looking for an organized, detail oriented and hard-working temporary Merchandise Coordinator to help with data clean up post site migration.

Responsibilities:

- Manage SKU set up and build sheet maintenance according to current category assortment

- Work cross-functionally to ensure that product copy, images, and video are consistent with established standards

- Handle CS requests daily

- Drive requests and organization to creative partners for copy, product images and product lifestyle to support sales goals and monitor timeline of asset needs. Drive requests to vendors for product images when necessary

- Execute different merchandising strategies across user segments, channels and products

- Responsible for logging and monitoring and on-site issues utilizing our ticketing system

- Continuously optimizing PDP page, maximizing all creative assets available

- Other projects and responsibilities as business dictates

Requirements:

- Adaptable and flexible to achieve company goals and objectives

- Excellent communication skills (written, verbal, email, telephone) with a strong attention to detail

- Strong excel skills a plus

- Superior organizational and time management skills

- Self-starter and capable of working while managing multiple projects simultaneously

- Comfortable working in a fast-paced startup environment

- Strong interpersonal / teamwork skills

- Experience in Shopify systems a plus

- Love for in the furniture / home decor industry

- Preferably lives in the Los Angeles area

To Apply: Please email careers@luluandgeorgia.com with resume and “Temporary Merchandiser Coordinator” in the subject line.

Lulu and Georgia is seeking a Senior Business Intelligence Manager to join the Finance & Operations teams. The ideal candidate has expertise in SQL, strategy, and financial statements and concepts. Additionally, the role entails the ability to work cross-functionally with many teams. This person enjoys modeling, big data sets, KPI reporting, and thinking about process improvements and other business efficiencies.

The Senior Business Intelligence Analyst will report to the CFO/COO, work closely with the Senior Director of Digital Product Management, as well as multiple teams, including Accounting, Technology, Operations, and Buying. 

Responsibilities:

- Work with the executive team to oversee company KPIs such as gross margin analysis, customer retention and buying metrics, operational and return analysis

- Work with Technology team to continue building, maintaining, and improving real-time, data-driven, analytical reporting through data warehouse

- Partner cross-functionally to deliver diagnostic and data-driven insights across the organization, automating where possible

- Work on strategic process improvements and ERP implementation-related tasks

- Serve as the Finance counterpart in department budget review meetings. Build relationships with budget owners to help them manage their department plans, while understanding the drivers behind their portions of the business

- ADHOC analyses and SQL reporting to evaluate opportunities and support actionable business decisions

- Contribute to our team and company data culture through collaboration, training, and more

 Requirements:

- Proficient in Looker and Excel, large data reporting capabilities

Positive attitude, proven work ethic, multitasker, shows initiative and integrity

- A strong command of SQL, finance, and an analytical mindset with great attention to detail

- Ability to synthesize large sets of data from multiple, sometimes unrelated, sources

- Bachelor’s Degree in Quantitative or Business field

- 4+ years of experience in Business Intelligence, Strategy, FP&A, or Management Consulting

- E-commerce, consumer products, or retail experience, a major plus

- Strong written and verbal communication skills

To Apply: Please email careers@luluandgeorgia.com with resume and “Senior Business Intelligence Manager” in the subject line.

Lulu and Georgia is looking for an Assistant Manager of 3PL Operations to join our operations team to manage day to day operations at our third party 3PL warehouse. In this role, you will coordinate operations between our corporate office and 3PL, including inventory management and order fulfillment. This role is full time and located within our 3PL center in Eastvale, CA, reporting to the Director of Operations.

Responsibilities:
- Oversee day to day Lulu and Georgia business operations at our 3PL location.
- Ensure Lulu & Georgia inventory and order fulfillment is prioritized at 3PL and streamline processes.
- Supervise inventory from international container imports and domestics receivings. - Responsible for overseeing unload, receipt, location assignment and reconciling overages/shortages in a timely manner.
- Oversee order fulfillment - picking, packing and shipping via small parcel and LTL/white glove with KPI reporting on order life cycle.
- Will act as liaison with the Customer Experience team on order statuses, prioritization of orders and product questions.
- Manage outbound small parcel shipments and scheduling of trailers as needed.
- Provides statuses to our Buying and Planning team on inventory receival.
- Reports to Director of Operations

What we are looking for:
- Bachelor's Degree
- 2-4 years relevant experience in order fulfillment, warehouse operations. Customer service experience is a plus.
- Organized and pays attention to detail.
- Positive attitude, proven work ethic, multi tasker, shows initiative and integrity.
- Works well independently and has exceptional communication and time management skills.
- Willing to work occasional weekends or early morning shifts depending on business needs.

To Apply: Please email careers@luluandgeorgia.com with resume and “Associate Manager, 3PL Operations” in the subject line.

Lulu and Georgia is looking for an Associate Buyer to join our growing team focusing on the upholstery business. This person will help drive growth through the product assortment alongside the Buyer of Furniture. In this role you will partner closely with team members across the business as well as suppliers to build a diverse product mix while increasing revenue and margin. This role is full-time, with 3 days in our Los Angeles office and 2 days remote, reporting to the Buyer of Furniture.

Strategy & Analysis
- Analyze weekly sales reports and take action to ensure category meets financial targets
- Recommend assortment strategies based on comprehensive analysis of the business, (e.g., last year results, current trends, attribute selling, etc.) and knowledge of the customer
- Continually assess the performance of the assortment to identify new products and white space opportunities
- Conduct regular competitive analysis and market research to help inform line plans
Develop strategies to exceed revenue and margin targets
- Review returns reporting and recommend solutions to reduce return rates
- Additional ad hoc research projects and responsibilities as required

Product Development & Procurement
- Work closely with the Buyer and Director of Product Development on design concepts that represent the brand and are targeted to the customer
- Continuously source new brands and vendors, secure samples for presentation
- Manage dropship vendor relationships and negotiate exclusivities, pricing, terms and return allowances
- Communicate and manage pricing updates.
- Lead product launch activities for category including product QA and catalog copy
- Manage fabric assortment and build a strategy for core vs fashion and create consistency across manufacturers
- Order fabrics for domestic made to order and manage production/delivery
- Manage swatch fulfillment for made to order upholstery

Communication & Partnership
- Build collaborative relationships with key cross-functional partners across the organization

- Work closely with planning to understand financial indicators to react and drive business; communicate changes to production deadlines that affect plan objectives
- Partner with creative to specify copy points and photo needs for new product introductions

What we are looking for:
- Bachelor's Degree
- 3+ years buying experience with at least 1 year in the home industry.
- Position requires organization, attention to detail, ability to multitask and adapt to priority shifts
- Must have a strong design eye, be a self-starter, collaborative and thrive in a dynamic and fast-paced environment

Please email careers@luluandgeorgia.com with resume and “Associate Buyer Furniture” in the subject line. Candidates must live in the Los Angeles area.

To Apply: Please email careers@luluandgeorgia.com with resume and “Associate Buyer, Furniture” in the subject line.

Lulu & Georgia is looking for an organized, detail oriented and hard-working Sourcing Manager to join our growing team! You will work in a dynamic and fast-paced environment where multitasking and problem solving are key. This position requires extensive knowledge in home decor and furniture manufacturing, excellent organization skills, and dedication to due dates. You will implement new growth strategies to cultivate, build and grow relationships with new international manufacturers and suppliers. In this role, you’ll report to our Director of Product and work closely with our CEO, Buyers, sourcing agencies, and import partners. This is a great role for someone who has a passion for product sourcing, furniture and lighting development, negotiations, and building new and lasting relationships with international manufacturers to foster mutual growth.

Responsibilities:

- Support / lead procurement efforts for assigned profit enhancement initiatives for import furniture and decor categories

- Builds/maintains positive business relationships with category suppliers and international teams

- Prepare business case, cost/benefit and benefit realization analyses

- Develops negotiation strategies, and leads negotiations to obtain most favorable terms with suppliers

- Research and present development and execution of supplier management strategy and program to CEO and Director of ProductImplements and oversees supplier management program for key indirect supplier partners

- Audits contract pricing and addresses unfavorable variancesIdentifies and leads process and continuous improvement efforts

- Monitors and measures supplier performance and compliance; identifies and recommends ways to resolve performance issues

- Works with suppliers to understand key value and cost drivers of relevant operations and categories

- Uses deep understanding of the supply market or ability to analyze supply markets including raw material trends and cost driversIdentify, cultivate and maintain new and existing supplier relationships both domestically and internationally

- Evaluate current supplier portfolio and introduce new suppliers to balance the sourcing matrix with strategic goals for growth

- Work closely with the Director of Product and Buyers on product development and coordinate with suppliers who can best execute our aesthetics and meet target costs

- Deliver aesthetically correct samples that meet intended vision

- Allocate designs to appropriate sources with support growth strategies

- Manage the product development and approval process and ensure vendors follow protocol

- Strategically source, allocate and negotiate cost and deliveries. Improve and reduce product development lead time

What we are looking for:

- Adaptable and flexible to achieve company goals and objectives

- Excellent communication skills (written, verbal, email, telephone) with a strong attention to detail

- Strong negotiation skills, strong relationships with key international furniture suppliers and manufacturers of quality goodsSuperior organizational and time management skills

- Self-starter and capable of working while managing multiple projects simultaneously

- Comfortable working in a fast-paced, startup environment

- Strong interpersonal / teamwork skills

- Analytical and ability to problem solve and provide creative suggestions

Preferred Requirements:

- 8+ years’ experience in furniture, decor and lighting sourcing and product development required (case goods, upholstery, and mirrors), knowledge of furniture, lighting, construction is required

- Understanding of raw materials properties, wood, metals, natural materials, and finishes required

- Deep knowledge of product packaging and product testing

- Holds strong relationships working with major furniture factories and international manufacturers

- Logistics and supply chain management and coordination experience

- Effective communicator with internal and external parties, must have the ability to work in/with cross functional teams

- Proactive approach to problem solving, creative thinker, and able to adapt quickly to changes

- Detail-oriented and driven by deadlines and high sense of urgency

To Apply: Please email careers@luluandgeorgia.com with resume and “Sourcing Manager” in the subject line.

Lulu and Georgia is looking for a Senior Software Engineer, Full Stack to help build our technical strategy for short-term product initiatives to drive immediate impact and establish the technical foundation for our long-term success. You will be responsible for developing web experiences that power Lulu and Georgia day in and day out.

The ideal candidate will have a proven track record of developing clean, high-performing code and experience managing and architecting thoughtful, accessible user experiences. You will be critical in establishing the engineering philosophy and supporting our overall digital product strategy and its related testing and feature roadmap.

This is a full-time role that can be based in Los Angeles or remotely and will report to the Sr. Director, Digital Product.

Responsibilities:

- Develop and maintain our eCommerce platform using front-end technologies, Shopify’s APIs, and Liquid template language

- Engineer an intuitive, impactful, and accessible user experience

- Advise on architecture and implementation of scalable. reliable, and maintainable engineering solutions

- Ensure a stable and performant web experience

- Establish best practices and process for clean code development and management

- Maintain data warehouse and support ongoing optimizations and integrations for company reporting

- Manage efforts to comply with information security best practices

- Drive engineering improvements through process development, architectural optimizations, and tech debt paydown

- Elevate the skills and expertise of junior engineers through direct mentorship and coaching

What we are looking for:

- 5+ years building robust full-stack experiences in eCommerce or order management

- 2+ years leading teams and projects with iterative deliverables

- Experience with Shopify and Liquid; other Ecommerce platform experience a plus

- Fluent in HTML5, CSS3, Javascript, PHP; Ruby experience a plus

- Experience integrating with other systems like Netsuite, SAP, or other ERPs

- Experience benchmarking, debugging, and monitoring systems pre- and post-feature release

- Familiarity with Git and version control best practices and use of code-based CI/CD such as Travis and deploying code to production

- Understanding of good information security practices and their application

- Experience mentoring and developing a team

To Apply: Please email careers@luluandgeorgia.com with resume and “Sr. Software Engineer, Full Stack” in the subject line.

Lulu & Georgia is looking for an organized, detail-oriented, and hard-working Logistics Coordinator to join our growing team! You will work in a dynamic and fast-paced environment where multitasking and problem-solving are key. This position requires great attention to detail and excellent organization, and the ability to multitask. In this role, you’ll report to our Director of Product and work closely with our international production teams, warehouses, freight forwarders, and importation partners. This is a great role for someone who is interested in product production, international logistics, supply chain, and the international economic market.

Responsibilities:
- Ensure on-time vendor shipping schedules, update estimated time of arrival, tracking and tracing inbound containers, tracking event exceptions, and update all shipment information on time.
- Plan and supervise international shipments from production to end-user and schedule daily and weekly routes
- Work with purchasing team on direct containers and any other related items/tasks
- Maintain the track and trace and distribute delivery schedules
- Utilize container planning software to build out containers prior to shipping
- Obtain PODs and packing slips as well as other shipping documents to provide with appropriate parties
- Troubleshoot and report issues involving BOLs, equipment shortages, Detention, and demurrage.
- Attend weekly calls and teams to address transportation issues and ways to reduce cost on current imports
- Implement and manage production planner to ensure timeline and shipping meet delivery due dates for launch product
- Determine the most effective mode and routing of goods to DC locations
- Coordinate with planning teams and immediately inform teams of current and future material shortages that directly impact production to make proper adjustments

What we are looking for in a candidate:
- 4+ years of experience in international transport including ocean freight, logistics and/or customs operations
- Excellent communication to cross-functional teams
- Experienced in container planning, preparation of loading plans, and can suggest and advise better avenues to preplan import shipments
- Adaptable and flexible to achieve company goals and objectives
- Excellent communication skills (written, verbal, email, telephone) with strong attention to detail
- Strong excel skills including knowledge of freight forwarding companies, container building, international logistics
- Superior organizational and time management skills
- Self-starter and capable of working while managing multiple projects simultaneously
- Comfortable working in a fast-paced startup environment
- Strong interpersonal / teamwork skills
- Analytical and ability to problem solve and provide suggestions
- Great communication with excellent follow up skills and attention to details
- Understanding of the US and international trade developments, and how this impacts furniture and raw material imports including leather, velvet, and lumber.
- You enjoy stepping into the unknown and providing solutions to continue the flow of the import process across all categories
- Proven experience supporting growing teams through change across multiple, remote locations with high engagement results and strong feedback
- Wide import and logistic industry connections to bring new relationships to the company
- Excellent problem-solving abilities and a collaborative approach to ensure we win together in accomplishing both business step change and daily operational execution.
- Open to flexing hours to accommodate calls with our global teams as required.

Preferred Requirements:
- Experience in the furniture industry and import process
- Experience in container building, logistics management, and international supply chain
- Familiarity with overseas production, timelines, logistics, and high volume operations

To Apply: Please email careers@luluandgeorgia.com with resume and “Logistics Coordinator” in the subject line.