All items that are in-stock and can travel via UPS or FEDEX ship within 3-7 business days and arrive within 3-5 business days from the ship date. In the event of a delay, we will notify you by email. Items ordered together might not arrive in the same box.
For furniture and oversized items that are heavy and bulky, an additional $65 surcharge may be applied. The reason being, these items might need to travel via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Freight companies will contact you via phone to schedule a delivery date and time that works for you.
Having a party and need your product sooner? Just email us at firstname.lastname@example.org and we'll check to see if the item can be expedited.
When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
Please refer to the chart below to calculate shipping costs. These rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska.
ORDER TOTAL BEFORE DISCOUNTS
STANDARD DELIVERY CHARGES
We want you to be happy with your purchase! You can return your items within 15 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at email@example.com and we will issue a prepaid UPS label. If your item was sent via freight, you will be responsible for the return shipping charges.
Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at firstname.lastname@example.org to file a claim. We will arrange replacement or return of the item.
Before you return an item, please email us at email@example.com with a copy of the emailed invoice that was sent to you at the time of purchase.
All items should be shipped to:
Lulu & Georgia Returns
9062 Rosecrans Avenue
Bellflower, CA 90706