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Shipping and returns

  • *Most of our returns are processed through our Los Angeles warehouse. While we continue to work with skeleton crews, the issuance of return labels and actual refunds may be delayed

  • Shipping

    All items that are in-stock and can travel via UPS or FEDEX ship within 3-7 business days and should arrive within 3-5 business days from the ship date. Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.

    Furniture and other oversized items travel via freight carriers which may result in extended processing and delivery times. Freight companies will contact you via phone to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5. 

    When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent. Please note that during promotional periods it may take longer for your item to ship. 

    Shipping rates are as follows:

    Merchandise Total 3-7 Business Days
    $45.00 and under $8.95
    $45.01 - $65.00 $10.95
    $65.01 - $95.00 $13.95
    $95.01 - $125.00 $16.95
    $125.01 - $145.00 $19.95
    $145.01 - $220.00 $21.95
    $220.01 and Above 10% of Merchandise Total 

    **A fee of $99.00 may be charged to orders containing oversized products.**
    **A fee of $149.00 will be applied to items that have white glove delivery.**

    Rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska.

  • Returns

    We want you to be happy with your purchase! All items marked with a FREE RETURNS symbol can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.
     
    All items must be sent back in the original packaging.  If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. For all lighting and wallpaper, once it has been installed it cannot be returned.
     
     If your item is marked as FINAL SALE or MADE TO ORDER or is a Special Order, it is not eligible for return. 

    Oversize/White Glove Returns: If your item was marked as oversize or white glove, please contact support@luluandgeorgia.com to arrange your return. Due to the size of these items, we are unable to issue ground return labels.  Freight returns will be issued a refund less original shipping and handling charges in addition to a 25% restocking fee from the original product price. Return requests will only be accepted within 14 days of the delivery. If your delivery is refused due to size, return shipping charges and a 25% restocking fee will incur. 
    If your order was damaged or you received an incorrect item, please be sure to note this on the delivery receipt. We must be contacted within 48 hours of your delivery to process your damage claim.
     
    Rugs: Variation and imperfection in weave, fiber size, color, and overall rug size (up to 2-3" in length and width) are normal characteristics and are not considered a manufacturing defect.
     
    Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Lulu & Georgia assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.

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